Covid 19 Delivery Information
*Please note: Due to the Circuit Breaker Period, we are experiencing a huge increase in orders. Due to this, and to maintain a safe working environment for our staff, our standard delivery time is now 3-5 working days. If we can get your order to you sooner, we will, but please bear with us during these unprecedented times. If the delay is going to be longer, we will contact you to let you know as soon as we can. Thanks for your understanding and stay safe!
Our Local Delivery service is processing orders as quickly as possible, but again there may be a slight delay. We will be with you as quickly as we can. Our local delivery service is currently operating Monday to Friday.
1. How much is Delivery?
1.1 Our standard delivery costs S$10 per order with no minimum purchase. If you order before 12 pm, subject to stock availability, we will try our utmost to get your order to you by the next working day*. This is not a guaranteed service. We encourage you to leave a mobile number and email address to receive tracking information which will enable you to manage your delivery.
We regret we cannot currently fulfil orders through the website for delivery outside of Singapore at the moment but it is something we are looking at.
1.2 Goods can be left unsigned but you must specify this on your order with instructions where to leave the goods and this is at your own risk.
1.3 You can choose to have your order delivered to an address other than your billing address, such as your place of work or to a friend or relative. Simply add an alternative shipping address when placing your order. We are sorry but at present, we do not have the facility on the website to offer to ship to multiple addresses. If you do want service, please contact us to arrange.
1.4 You can check your orders progress specifically by using the tracking number provided on the ‘Order Shipped’ email you will receive. Once your order has been dispatched from our warehouse we will send you a Dispatch Email with a tracking link so you can follow its journey.
1.5 If no one is available to meet the courier, the courier will leave a card to say they have been. They will re-attempt delivery twice more on consecutive working days at no extra cost. If they are still unable to deliver, they will leave a card with contact details. Alternatively, you may authorize the courier to leave the order in a certain place. There is a delivery notes section in the shopping checkout where delivery instructions can be left should you or the parcel recipient be out. Let us know if you want the courier to leave your order in a certain place (e.g. at the back door or in shed etc).
Amendments to the delivery address cannot be made without the permission of the consignor. Amendments that are made to the delivery address that means a change of delivery depot will incur a charge and is dependent on the area.
If a request is made for a parcel to be left unattended we cannot be held responsible if it goes missing after the courier has delivered it. We are under no obligation to compensate for goods missing if a request to leave unsigned has been made.
If the couriers are unable to deliver after 2 attempts and have not had any instruction from the customer (the purchaser of the goods), the item will be returned to us at the expense of the purchaser of the goods and subject to either re-delivery cost or cancellation of the order.
At peak seasonal times it could be several days before we are made aware of this and you risk the gift being circulated in a system of thousands of parcels before we are able to get it back.
We will do our utmost to adhere to our despatch and delivery deadlines. Should any problems occur during the delivery process – i.e. traffic or weather issues – and the delivery not be completed the next working day, we cannot be held responsible. We will try and inform you if we are made aware of any issues with your delivery, but at peak times small issues can take much longer to resolve. We implore you not to leave a special gift order for an important occasion to the last minute as we want to make sure the ordering and delivery process is stress-free for you and us and to give us time to resolve any issues where we can.
1.6 If you are sending a gift, please provide as much detail for delivery as possible. The delivery information (i.e. tracking number) will be sent directly to the email address and telephone number you provide, so please check this. Please ensure the recipient will be able to receive the gift delivery.
2. Our Delivery Partners
2.1 We partner with 3rd party logistics company to ensure our customers received their order soonest.
2.2 Please remember, Couriers are the link between you and us and we do not own that link, nor can we directly control what happens within it. In the vast majority of cases our customers have no issues with deliveries but in a small percentage of cases, problems do arise. We will do our very best to address those problems for you where we can and we regularly review the service we are getting from our trusted partners and follow up issues where appropriate.
We guarantee your satisfaction with our products.
If you wish to cancel an order under these terms, first contact us by email or phone.
Customer will be responsible for any returning of goods.
Please return your product unopened in its original state and securely packaged within 3 days of receiving your parcel.
For refund issue, please contact PayPal directly.
Shipping and handling charges are NOT refundable unless the goods delivered were incorrect, damaged or faulty.
(This does not affect your statutory rights in the event of faulty goods).
Unwanted items that arrive back to us damaged that have not been transported using our approved courier collection or drop off service will not be refunded.
However, if you find that there are any problem with your items, please inform us within 3 working days for an exchange. (Buyer will be liable for the return carriage)
Blk 1090 Lower Delta Road #05-10/11, Singapore 169201
At Gain Brands International we are always looking for ways to get our products to our customers as safely as possible, whilst at the same time minimising the cost to the environment.